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Products & Services Customer Service Customer Service Strategies and Culture Communications (internal)

Developing Overall Customer Service Communication Strategy

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ID: 3372


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Words: 1,106


Published: Pre-2016


Delivery Format: Online


 

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Develop an overall communication strategy.
Honeywell’s (formerly AlliedSignal) strategy relies on continuous communication
backed by broad-reaching employee education; linking communication, 360-degree
performance reviews and pay-for-performance.

Continuous Communication & Education
Emphasize the need for education and personal development.
AlliedSignal's former CEO has made his workforce the centerpiece of his vision
for the company's renewal. Since he took charge in mid-1991, he has cut 9,000
of its 47,500 salaried positions in order to reverse the company's dangerously
negative cash flow. But while he was hacking rungs out of the career ladder,
Bossidy also took steps to help salaried workers manage their own careers ...

Industries Profiled:
Aerospace; Automobile; Banking; Consumer Products; Electronics; Financial Services; Manufacturing; Office Equipment; Telecommunications; High Tech; Insurance


Companies Profiled:
Honeywell; AT&T; General Electric; Ford; TRW; Xerox; Boeing; BankOne; Bank of America; Northwestern Mutual

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