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Products & Services

Developing Superior Customer and Business Value through Contact Centers

ID: WP-36


Pages: 11


Published: Pre-2013


Delivery Format: Online


 

License Options:

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.

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  • STUDY OVERVIEW
  • BENCHMARK CLASS
Return to the Contact Center Research and Consulting Page


This white paper includes excerpts from recent research by Best Practices, LLC identifying actionable best practices and lessons learned that have enabled world-class companies to find the most effective balance between service and sales for multifunctional contact center representatives. Numerous studies by Best Practices, LLC have helped contact center executives at several Fortune 500 companies cultivate customer relationships and increase customer loyalty by enabling their service representatives to cross-sell and up-sell.

For more information in this area, please contact:

Dan Egbert, Manager of Research Operations
(919) 403-0251
ext 232
or via email


Industries Profiled:
Market Research; Manufacturing; Medical Device; Pharmaceutical; Financial Services; Service; Retail; Research; Computer Software; Diagnostic; Health Care; Transportation; Biotech; Clinical Research; Consulting; Distribution; Insurance; Hospitality; Telecommunications; Technology; Professional Services; High Tech; Automobile; Utilities; Energy; Consumer Products; Chemical; Medical; Electronics; Laboratories; Biopharmaceutical; Banking; Computers; Entertainment; Internet; Computer Hardware; Aerospace; Academic; Media; Education; Newspapers; Government; Shipping; Science; Office Supplies; Marketing; Office Equipment; Cable; Advertising; Defense; Military; Diversified; Sports; Technology; Public Relations; Multiple; Communications; Logistics; Publishing; Real Estate; Construction; Architecture; Engineering; Aviation; Legal; Test Industry; Non-Profit; Business; Orthopaedics


Companies Profiled: