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Research & Consulting
Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
This white paper includes excerpts from recent research by Best Practices, LLC identifying actionable best practices and lessons learned that have enabled world-class companies to find the most effective balance between service and sales for multifunctional contact center representatives. Numerous studies by Best Practices, LLC have helped contact center executives at several Fortune 500 companies cultivate customer relationships and increase customer loyalty by enabling their service representatives to cross-sell and up-sell.
For more information in this area, please contact:
Dan Egbert, Manager of Research Operations
(919) 403-0251 ext 232
or via email