1<!DOCTYPE html>
2
3Anonymous
4/bestp
5/bestp/domrep.nsf
686D824967270BD8A85256C8C006531FC
8
9
10
11
12
13
140
15
16
17/bestp/domrep.nsf/products/driving-call-center-performance-improvement?opendocument
18
19opendocument
2054.82.99.169
21
22
23
24/bestp/domrep.nsf
25DB




Products & Services Customer Service Call Centers Process Design and Management

Driving Call Center Performance Improvement

DB Image

ID: 4367


Features:

Metrics, Graphics, Detailed Process Map


Words: 3,650


Published: Pre-2013


Delivery Format: Online PDF Document


 

License Options:
close

Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




Buy Now

 

919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
This report explores in detail how several top-performing companies track performance and focus on improvement for their call center operations. Specific practices for monitoring call center employee behavior and levels of customer satisfaction illustrate the most effective methods for fielding customer inquiries. Effective metrics for determining the success rates of centers’ ability to answer questions and training programs for improving employee performance used by companies such as T. Rowe Price and AT&T are explained in this report.

Industries Profiled:
High Tech; Manufacturing; Financial Services; Automobile; Shipping; Telecommunications


Companies Profiled:
IBM; T. Rowe Price; Saturn; FedEx; American Express; USAA; Lucent Technologies; AT&T UCS


If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.