1<!DOCTYPE html>
2
3Anonymous
4/bestp
5/bestp/domrep.nsf
6910233C44F61CD4385256E9A00635E2F
8
9
10
11
12
13
140
15
16
17/bestp/domrep.nsf/products/e-service-using-technology-to-build-customer-loyalty?OpenDocument
18
19OpenDocument
2035.172.150.239
21
22
23www.best-in-class.com
24/bestp/domrep.nsf
25RC




Products & Services

E-Service: Using Technology to Build Customer Loyalty

ID: WP-15


Pages: 8


Published: Pre-2014


Delivery Format: Online


 

License Options:
close

Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




Download White Paper

 

  • STUDY OVERVIEW
  • BENCHMARK CLASS
A rapidly growing number of companies are employing web-based service technologies to increase service levels, reduce service costs and shrink customer response times. Companies are transforming their call centers, help desks and Internet delivery platforms into integrated service centers that can quickly respond to customer needs regardless of service channel. The benefits of providing “integrated service” are numerous. Satisfying service creates greater customer loyalty and customer loyalty translates into a longer-term and often more extensive customer relationships, leading to greater economic value for a company.

This White Paper summarizes insights, lessons learned and effective practices from an elite group of managers and companies that are leading the way in e-business.

Industries Profiled:
Medical Device; Pharmaceutical; Biotech; Health Care; Research


Companies Profiled:
3M Pharmaceuticals; Sanofi-aventis; AstraZeneca; Eli Lilly; Endo Pharmaceuticals; Genzyme; Johnson & Johnson; Merck; Navigant; Pfizer; Schering-Plough; Schwarz Pharmaceuticals; United Laboratories; Inc.