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Products & Services Competitive and Business Intelligence Contracting Vendor/ Outsourcing

Effective Competitive Intelligence Stakeholder Relationships & Communications

ID: 4980


Features:

Metrics, Graphics, Summary Matrix


Pages/Slides: 37


Published: Pre-2014


Delivery Format: Online PDF Document


 

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  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER

Non-members: Click here to sign-up for a complimentary tour of
"Effective Competitive Intelligence Stakeholder Relationships & Communications"


STUDY OVERVIEW
Successful CI leaders and staff know that intelligence organizations (see definition at end of abstract) must be well connected with their key stakeholders to sustain the function’s effectiveness. They build close relationships with their internal customers and collaborators to ensure the CI function is attuned to the most important issues facing the company at any given time. In turn, deep understanding of business issues enables CI to create high value analyses that help shape strategy and win corporate trust.

This cross-industry report provides benchmarks and insights that managers and executives can use to build and sustain high-performing, well-recognized CI organizations. This study delivers insights into building effective relationships with stakeholders and preferred methods of communication with stakeholders.

KEY TOPICS
Principal CI Customer Groups Served
Internal Customers that Elevate the Role of CI
Effective Teaming with Collaborators, Especially Sales
Methods of Building Trust for CI
Best Practices for Communicating CI Findings

KEY METRICS
Many of the data graphics in this presentation provide averages for the full benchmark class as well as separate averages for pharmaceutical and non-pharmaceutical industry segments. This segmentation strategy was adopted due to the high volume—46 percent—of participation from the pharma industry.

Corporate Functions that Use CI Services
Top Internal Customers that Elevate Role of CI (also includes a response matrix)
Percent of Companies' with Various Groups that Collaborates with CI
Dissemination Methods for CI Findings
Preferred Communication Methods & Frequency
Methods for Gathering Feedback on CI Function
Format and Frequency Preferences for Specific Customer Communications

SAMPLE KEY FINDINGS
High performing CI organizations operate within a framework that emphasizes customer focus to shape projects that have maximum impact. Top organizations target and serve critical customer segments that have the greatest impact on the business.
Savvy CI leaders continuously monitor stakeholder needs to deliver results that are consistently insightful and actionable. Some organizations become virtual internal consulting agencies.

STUDY METHODOLOGY
The research was conducted in two phases that involved 54 companies across 15 different industries. Each phase involved a survey instrument as well as separate in-depth interviews with selected CI program executives. Surveys were focused on collecting quantitative data, while interviews harvested qualitative data and management insights.

KEY DEFINITIONS
“CI” (Competitive Intelligence) – For purposes of this study, the term “Competitive Intelligence” (or “CI”) is defined as actionable knowledge and insights about competitors and the competitive environment. CI process includes gathering, analyzing and disseminating actionable information and insights. Activities include SWOT analyses, competitor product profiling, industry audits, scenario development, value chain analysis, etc. Functions of corporate librarians are excluded.


Industries Profiled:
Health Care; Pharmaceutical; Diagnostic; Professional Services; Energy; Consulting; Biotech; Telecommunications; Financial Services; Aerospace; Banking; Automobile; Manufacturing; Research; Computers; High Tech; Insurance; Service; Technology; Consumer Products; Medical Device; Computer Software; Computer Hardware


Companies Profiled:
Abbott; Amadeus IT Group; ALSTOM; IMS; Alcon Laboratories; MTS; Amgen; Online Resources; Biogen Idec; PDL; Boeing; Reynolds & Reynolds; Boehringer Ingelheim; Scope; Bombardier Aerospace; TransUnion; Centocor; Inc.; Cardinal Health; Citigroup; Covance; DSM Pharmaceutical; EDS; Eli Lilly; Ethicon Endo-Surgery Inc.; Fidelity Investments; First Data Corporation; IBM; Merck; Infosys; Kraft Foods; LexisNexis; Motorola; Novartis; Novo Nordisk; Procter & Gamble Pharma; Raytheon; Roche; Rockwell Collins; Sanofi-aventis; SAS Institute; Shire; Takeda Pharmaceuticals; Toshiba; Talecris; Trane; Theratechnologies; Weyerhaeuser; Zurich North American

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.