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25DB




Products & Services Customer Service Customer Service Measurement Overall Call Center Measures

Employ a Systemwide Call Center Performance Planning and Review Process

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ID: 2999


Features:


Words: 945


Published: Pre-2013


Delivery Format: Online


 

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This document looks at performance planning and review including the following topics:
Measuring customer satisfaction regularly to identify key requirements and improvement opportunities;
Employing a systemwide call center performance planning and review processes;
Involving senior leadership in call center management and measurement to ensure high level support;
Employing measurement processes to drive continuous improvement;
Involving senior managers in call center management to ensure high level support.

Industries Profiled:
Automobile; Health Care; Manufacturing; Multiple


Companies Profiled:
Baxter; Toyota


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