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» Products & Services » » Customer Service » Customer Service Measurement » Overall Call Center Measures

Employ a Systemwide Call Center Performance Planning and Review Process

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ID: 2999

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Words: 945

Published: Pre-2019

Delivery Format: Online

 

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This document looks at performance planning and review including the following topics:
Measuring customer satisfaction regularly to identify key requirements and improvement opportunities;
Employing a systemwide call center performance planning and review processes;
Involving senior leadership in call center management and measurement to ensure high level support;
Employing measurement processes to drive continuous improvement;
Involving senior managers in call center management to ensure high level support.

Industries Profiled:
Automobile; Health Care; Manufacturing; Multiple


Companies Profiled:
Baxter; Toyota

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