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Products & Services Customer Service Customer Service Strategies and Culture Communications (internal)

Employ Diverse and Integrated Communication Methods to Keep Employees Well Informed -- Part 1

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ID: 2956


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Words: 721


Published: Pre-2017


Delivery Format: Online


 

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Practices in this document include: Employing regular team meetings to share information, solve problems and reinforce the culture. Aligning call center and field operations through integrated communications systems. Developing systems to support rapid customer and operational information sharing. Cascading corporate mission and vision throughout the organization to drive customer service-oriented behavior at each level.

Industries Profiled:
Automobile; Manufacturing


Companies Profiled:
Saturn

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