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Products & Services Customer Service Call Centers Call Center Human Resources Call Center Employee Satisfaction and Retention

Employ Non-Financial Recognition Systems to Support Employee Retention & A Culture of Service Excellence

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ID: 2955


Features:


Words: 1,007


Published: Pre-2018


Delivery Format: Online


 

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Practices in this document include: Employing informal recognition programs that build corporate traditions and encourage performance excellence. Allocating rewards & recognition to drive individual and team actions and behavior. Employing team-based incentives to encourage collaborative behavior across work units. Nurturing a customer service culture through ongoing recognition of exemplary customer service. Developing a culture that emphasizes employee well-being and high morale to reinforce employee retention.

Industries Profiled:
Automobile; Health Care; Manufacturing; Retail; Shipping; Telecommunications; High Tech; Pharmaceutical; Medical Device


Companies Profiled:
Lucent Technologies; Saturn; Baxter; FedEx; L.L. Bean

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