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» Products & Services » » Human Resources » Call Center Human Resources » Call Center Employee Satisfaction and Retention

Empower Call Center Employees to Foster Individual Ownership, Teamwork, and Improved Overall Performance

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ID: 3034

Features:

Words: 607

Published: Pre-2019

Delivery Format: Online

 

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Practices in this document include: Assigning responsibilities to work groups to enable workers to foster individual ownership, team work and improved overall performance. Empowering employees to approve product or shipment returns. Empowering CSRs to manage themselves through self-scheduling and intra-team negotiations.

Industries Profiled:
Manufacturing; Office Equipment; High Tech; Office Supplies


Companies Profiled:
Xerox; PM Company

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.

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