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Products & Services Customer Service Customer Service Strategies and Culture Delivering Service

Enhancing Customer Support by Measuring and Managing Repair Operations

DB Image

ID: 4394


Features:

Metrics, Graphics, Summary Matrix


Published: Pre-2014


Delivery Format: Online PDF Document


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
This document contains analysis of how companies measure and manage repair operations to enhance customer support. The document features 21 benchmark companies and covers key findings in the following topic areas: defining measurements, time-to-repair metrics, repair service processes and repair service operations. Further, this document includes a matrix with specific survey questions and the responses of each participating company.

Industries Profiled:
High Tech; Manufacturing; Consumer Products; Computer Hardware; Computers; Insurance; Telecommunications; Electronics; Internet


Companies Profiled:
Cisco Systems; Eastman Kodak; Hewlett-Packard; MetLife; Nortel Networks; SaskTel; Texas Instruments; Verizon; Xerox; Voyant Technologies

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.