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Products & Services Business Operations Benchmarking and Quality Quality Six Sigma Program Results

Ensure that the Impact of Six Sigma Initiatives is Demonstrated to Customers and Suppliers

DB Image

ID: 3284


Features:


Words: 1,230


Published: Pre-2015


Delivery Format: Online


 

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Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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General Electric has recently adopted a “customer-centric” view of Six Sigma.
According to its 1998 Annual Report, GE is determined to turn its Six Sigma
company vision “outside in” during the next several years, so that “customers
will feel and enjoy the same benefits of Six Sigma that (the company) has been
experiencing internally.” Six Sigma functions through a cycle of detection,
analysis and correction that ties directly to the three keys of customer
satisfaction: delivering a quality product that is defect free, on time to
reduce cycle time and at the correct price, which impacts manufacturing costs.
Ultimately, the goal is for General Electric’s next round of senior leaders to
turn “the face of Six Sigma outward toward the customer and make the customer’s
profitability the number one priority in any process improvement.” In 1998, GE
Capital generated over a third of a billion dollars in net income from Six
Sigma quality improvements. It was this division that was the first to
emphasize that “Six Sigma can never be the transformational success we intend
it to become until it touches each of our customers, allowing them to enjoy the
productivity and competitive improvements that it has already brought to us ...

Industries Profiled:
Electronics; Manufacturing


Companies Profiled:
General Electric

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