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Excellence in Leave of Absence Administration

ID: PHR-206


Features:

1 Info Graphics

32 Data Graphics

166 Metrics


Pages: 47


Published: Pre-2013


Delivery Format: Shipped


 

License Options:

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • STUDY SNAPSHOT
  • KEY FINDINGS
  • VIEW TOC AND LIST OF EXHIBITS
Human Resources programs today are under the gun to hold down costs and, at the same time, visibly contribute to shareholder value. Absence management is one area where HR practices and programs can impact the corporate bottom line.


In this study Best Practices, LLC benchmarks the administration of Leave of Absence and FMLA (Family and Medical Leave Act) programs in HR departments at 19 leading U.S. companies. The study benchmarks effective organizational structure, volume of work, staffing and resource levels for LOA and FMLA, capturing metrics that HR executives can use to judge and improve the performance of their own programs.

Insights revealed in this 47-slide presentation will guide development of cost-effective leave of absence and FMLA administration with metrics for program cost and productivity, structure and organization, type and length of leaves, extent of automation, process cycle time. Metrics are also included for the extent and comparative cost of outsourcing within these departments.


Industries Profiled:
High Tech; Defense; Energy; Manufacturing; Telecommunications; Aerospace; Financial Services; Chemical; Banking; Electronics; Computer Hardware; Computers


Companies Profiled:
Agilent Technologies; United Defense; Lantronix; Entergy; Consolidated Container Company; 3Com; Sprint; SBC Communications; Raytheon; Motorola; Lockheed Martin; General Electric; ExxonMobil; Caterpillar; Boeing; Arrow Electronics; Inc.; Dell Computer


Study Snapshot

Human Resources executives in leading corporations today strive to effectively align departmental goals with corporate strategy, working in partnership with top management to demonstrate a positive impact on the bottom line. Savvy executives can use benchmark metrics to ensure that their staffing and resource levels are not only efficient but also competitive.

This study provides vital new benchmarks from world-class companies on resources, costs, productivity and quality in LOA and FMLA functions. Some key reported metrics include:
  • Cost comparisons between outsourced and internal LOA/FMLA programs
  • Average cost of leave programs per employee
  • Average number of days of leave by category
  • Average number of eligible employees for LOA FTE
  • Leave days taken per employee per year
  • Percentage of employees on leave who eventually return to work
  • Leave processing cycle times

Staffing mix, most commonly automated processes, volume of various leave categories per year, FMLA awareness training and FMLA tracking responsibility are also covered in the report.

Executives will find this study critical for:
  • Pinpointing their leave organization’s key strengths and improvement areas relative to high-performing companies 
  • Aligning organizational structure and resources for maximizing operational efficiency and effectiveness 
  • Investigation of opportunities for outsourcing and automation

Key Findings

A sample of the study's key findings about best-in-class contract and pricing organizations follows:
  • There is a clear trend toward centralized and outsourced services.
  • Companies with substantial outsourcing have lower average costs.
  • Costs may elevated by policies expanding volume and length of leaves as well as by efficiency of program administration.
Table of Contents

Introduction
Key Findings
About the Benchmark Class
Leave of Absence Function
FMLA Function
Resources & Costs
Productivity & Quality
Key Learnings

List of Charts & Exhibits

Study Overview
Key Findings and Insights
Participating Companies
Participant Profile: Industry
Participant Profile: Complexity
Participant Profile: Bargaining Units
Profile: Total & Eligible Employees
Distribution of Eligible Employees
Employees: Salaries/ Hourly Averages
Employees: Union Member Distribution
LOA Function: Structure & Organization
Initial Leave Responsibility
LOA Staffing
Classification of Absence as Leave
HR Role by Type of Leave
Least Common Leaves
Length and Percent of Leave by Type: Class Average
Length and Percent of Leave by Type: Large Company Average
FMLA Tracking Methods
FMLA Tracking Responsibility
Delivery of FMLA Notices
Maintaining FMLA Awareness
Cost of LOA per Eligible Employee
LOA Employee Ratio
Eligible Employees on Leave per Month
Average Length of Leave in Days
Leave Days per Eligible Employee
Unit Cost of LOA Processing
Process Complexity
Automation
Outsourcing of LOA Functions
Outsourced Activities
Extent of Outsourcing
Cycle Time
Leaves Resulting in Return to Work
Customer Satisfaction
Satisfaction Measurement
Key Learnings