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In this study Best Practices, LLC benchmarks the administration of Leave of Absence and FMLA (Family and Medical Leave Act) programs in HR departments at 19 leading U.S. companies. The study benchmarks effective organizational structure, volume of work, staffing and resource levels for LOA and FMLA, capturing metrics that HR executives can use to judge and improve the performance of their own programs.
Insights revealed in this 47-slide presentation will guide development of cost-effective leave of absence and FMLA administration with metrics for program cost and productivity, structure and organization, type and length of leaves, extent of automation, process cycle time. Metrics are also included for the extent and comparative cost of outsourcing within these departments.