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Products & Services R and AS Conferences 2001 Feb 2001: Cultivating Customer Relationships through Technology

Feb 2001 GBC Presentation: Developing A 360 Degree View of Customers (Gateway)

ID: GBC-P022001GGD


Published: Pre-2013


Delivery Format: PowerPoint


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Gateway conducts business through telesales, the Web and its Country Stores while integrating data and processes across each line of business. This presentation will reveal how Gateway has used business process change and staffing mix to optimize its infrastructure and create a customer-centric organization. Mr. Durbhakula will discuss Gateway's lessons learned in building a customer-centric infrastructure, its partner selection process and the impact it had on the organization.

Industries Profiled:
Computer Hardware; Computers


Companies Profiled:
Gateway

Giri Durbhakula
Global Program Director, Knowledge Management

Gateway