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Products & Services R and AS Conferences 2006 Feb 2006: Customer Experience in the Call Center

Feb 2006 GBC Presentation: eTalk Performance Optimization – The Continuing Evolution of Quality

ID: GBC-Q12006CEQ


Pages/Slides: 24


Published: Pre-2014


Delivery Format: PDF


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Mismanagement of time and skills are a leading factor in companies' inefficiencies. In this presentation, Director Roger Lee discusses the importance of Performance Optimization and how eTalk addresses this important aspect of business, particularly with regard to call centers.

Industries Profiled:
Computer Software


Companies Profiled:
eTalk

Roger Lee
Director of Consulting Services, MBB

eTalk