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Products & Services R and AS Conferences 2006 Feb 2006: Customer Experience in the Call Center

Feb 2006 GBC Presentation: Fujitsu Establishing a center of excellence surrounding call center services

ID: GBC-ECEQ12006


Pages/Slides: 14


Published: Pre-2014


Delivery Format: PDF


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Fujitsu is a leading provider of customer-focused information technology and communications solutions for the global marketplace. CIO Jeff Meier discusses the importance of establishing excellent call center services for Fujitsu and for leading companies. He discusses the challenges and rewards of formulating a successful call center and discusses his approach, which he calls "Establishing a center of excellence".

Industries Profiled:
Diversified; Computer Hardware


Companies Profiled:
Fujitsu

Jeff Meier
CIO, North American IT Services

Fujitsu America,, Inc.