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Products & Services R and AS Conferences 2006 Feb 2006: Customer Experience in the Call Center

Feb 2006 GBC Presentation: HP Driving Exceptional Customer Experience in the B:B Environment

ID: GBC-Q12006DECE


Pages/Slides: 16


Published: Pre-2014


Delivery Format: PDF


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Total Customer Experience and Quality Manager Marilyn Martiny shares Hewlett-Packard's strategy on how to drive exception customer experience. She discusses the significance of the example of HP and shares how the Beachhead changed the relationship from vendor to trusted advisor in target accounts.

Industries Profiled:
Computer Hardware; Computers; High Tech


Companies Profiled:
Hewlett-Packard

Marilyn Martiny
Total Customer Experience and Quality Manager

HP