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Products & Services R and AS Conferences 2006 Feb 2006: Customer Experience in the Call Center

Feb 2006 GBC Presentation: Merrill Lynch Contact Center Revenue Opportunities

ID: GBC-MRQ12006


Pages/Slides: 12


Published: Pre-2014


Delivery Format: PDF


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Merrill Lynch is one of the world’s leading financial management and advisory companies, with offices in 36 countries and total client assets of approximately $1.6 trillion, at the end of 2004. As an investment bank, it is a leading global underwriter of debt and equity securities and strategic advisor to corporations, governments, institutions and individuals worldwide. In this presentation, Vice President Stephen Bartlow discusses how the company optimizes opportunities for revenue within the Contact Center function.

Industries Profiled:
Financial Services


Companies Profiled:
Merrill Lynch

Stephen Bartlow
Vice President

Merrill Lynch