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Products & Services R and AS Conferences 2006 Feb 2006: Customer Experience in the Call Center

Feb 2006 GBC Presentation: The Customer Experience is the Strategy

ID: GBC-Q12006CES


Pages/Slides: 48


Published: Pre-2014


Delivery Format: PDF


 

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Direct access to this research is not included with your membership level.

 

919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Vice President Tom Hammond of The Hartford discusses his company's strategy of how to better the customer experience. He discusses the importance of making this experience positive and the benefits of doing so. He outlines this process in great detail, giving examples and statistics from the Hartford.

Industries Profiled:
Financial Services


Companies Profiled:
Hartford

Tom Hammond
VP Customer Experience Management

The Hartford