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Products & Services R and AS Conferences 2007 Feb 2007: Call Center Ops

Feb 2007 GBC Presentation: The Evolving Role of the Contact Center Manager

ID: GBC-Q12007BST


Pages/Slides: 37


Published: Pre-2014


Delivery Format: PDF


 

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Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.


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Direct access to this research is not included with your membership level.

 

919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Best Practices, LLC delivered results of a benchmarking study on the evolving role of the contact center manager. Results of the study, that highlighted findings culled from 40 companies, were then used as a springboard for conversation in the roundtable discussions that followed “The Evolving Role of the Contact Center Manager.”

Industries Profiled:
Consulting


Companies Profiled:
Best Practices LLC

Gary Shaw
Vice President of Research & Advisory Services

Best Practices, LLC