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25RAS




Products & Services R and AS Conferences 2007 Feb 2007: Call Center Ops

Feb 2007 GBC Presentation: The Million Dollar Challenge: The Price of Immediate Feedback

ID: GBC-Q12007EMB


Pages/Slides: 22


Published: Pre-2014


Delivery Format: PDF


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
EMBARQ explained how it managed to mount a million dollar challenge (when transitioning from Sprint to EMBARQ) through utilizing previous lessons learned from other GBC meetings and learning the value of immediate feedback from customers, managers and call center employees in “The Million Dollar Challenge: The Price of Immediate Feedback.”

Industries Profiled:
Telecommunications


Companies Profiled:
Embarq

David Yearout
Market Research Manager

EMBARQ