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Products & Services R and AS Conferences 2007 Feb 2007: Call Center Ops

Feb 2007 GBC Presentation: The Transformation Imperative: Strategies for the 21st Century Contact Center

ID: GBC-Q12007NET


Pages/Slides: 26


Published: Pre-2014


Delivery Format: PDF


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.


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Direct access to this research is not included with your membership level.

 

919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
NetBank advocated the importance of empowering reps as a means to generating success in the call center and offered actionable insights on the level of managers' time and effort spent communicating direction and objectives to them in “The Transformation Imperative: Strategies for the 21st Century Contact Center.”

Industries Profiled:
Financial Services


Companies Profiled:
NetBank

Art Hall
Vice President of Sales & Customer Care Operations

NetBank