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25RAS




Products & Services R and AS Conferences 2007 Feb 2007: Call Center Ops

Feb 2007 GBC Presentation: Thinking Outside the Box: Going Beyond Technology's Core Functionality

ID: GBC-Q12007VEG


Pages/Slides: 31


Published: Pre-2014


Delivery Format: PDF


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.


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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Vegas.com stressed the need for managers to coach in real-time to get the optimal results from contact center reps and also to think inside the box about technology and processes in “Thinking outside the Box: Going beyond Technology’s Core Functionality.”

Industries Profiled:
Internet


Companies Profiled:
Vegas.com

Rob Cate
Director of Customer Contact

Vegas.com