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Products & Services R and AS Conferences 2007 Feb 2007: Call Center Ops

Feb 2007 GBC Presentation: Utilizing VoIP & the Web to Create Great Customer Experiences

ID: GBC-Q12007INT


Pages/Slides: 21


Published: Pre-2013


Delivery Format: PDF


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Intuit offered insight into how its contact center for TurboTax manages the unusual, seasonal business model and how it enhances representatives' abilities to deliver great customer service and meet or exceed customers’ high expectations during the high-volume tax season in “Utilizing VoIP & the Web to Create Great Customer Experiences.”

Industries Profiled:
Computer Software


Companies Profiled:
Intuit

Dan Leiva
Group Manager, TurboTax Help & Support

Intuit, Inc.