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Products & Services R and AS Conferences 2007 Feb 2007: Call Center Ops

Feb 2007 GBC Presentation: Winning Strategies for Customer Interaction Management

ID: GBC-Q12007TER


Pages/Slides: 45


Published: Pre-2014


Delivery Format: PDF


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Teradata shared examples of how significance, relevance and timing are key in the training of call center employees to ensure success in driving high value through optimal customer interactions in “Winning Strategies for Customer Interaction Management.”

Industries Profiled:
Computer Software


Companies Profiled:
Teradata

Ron Swift
Vice President of Cross Industry Solutions

Teradata