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Products & Services R and AS Conferences 2008 Feb 2008: Customer Experience Conference

Feb 2008 GBC Presentation: Achieving Results through Business Performance Chain

ID: GBC-Q12008HP


Pages/Slides: 16


Published: Pre-2013


Delivery Format: PDF


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Hewlett-Packard showed how its structured model of the Business Performance Chain links employee engagement, performance management systems and the customer experience to achieve higher brand equity and customer loyalty in "Achieving Results through Business Performance Chain."

Industries Profiled:
Computer Hardware; Computers; High Tech


Companies Profiled:
Hewlett-Packard

Gina Chen
Program Manager

Hewlett-Packard