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Products & Services R and AS Conferences 2008 Feb 2008: Customer Experience Conference

Feb 2008 GBC Presentation: Enhancing Customer Loyalty at the Call Center

ID: GBC-Q12008WF


Pages/Slides: 13


Published: Pre-2014


Delivery Format: PDF


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.


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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Wells Fargo provided specific insight into the call center’s role in establishing strong client relationships and improving their service experience in "Enhancing Customer Loyalty at the Call Center."

Industries Profiled:
Banking; Financial Services


Companies Profiled:
Wells Fargo

John Getz
Senior Vice President, Wells Fargo Phone Bank

Wells Fargo