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Products & Services GBC Conferences 2005 Feb 2005: Employee Engagement and Customer Loyalty Presentations

Financial Services Forum Member Roundtable: Meeting Proceedings (February 2005)

ID: FSF02-2005


Pages/Slides: 24


Published: Pre-2014


Delivery Format: PDF


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.


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Direct access to this research is not included with your membership level.

 

919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
This 24-page document includes summaries and select slides from roundtable discussions that took place at the Financial Services Forum Member Roundtable on February 23, 2005. Financial Services Forum members shared success stories, best practices, top challenges and lessons learned in contact center operations. Members addressed the following contact center themes:
    • Creating a single view of the customer
    • Expanding customer relationships
    • Improving customer profitability
    • Career path planning
    • Leadership development and employee satisfaction
    • Performance measurement

This report includes contact center anecdotes, lessons learned, select slides, quotes, profiles, group findings, insights, key take-aways and recommended information resources.

Industries Profiled:
Financial Services; Banking


Companies Profiled:
GE Consumer Finance; JPMorgan Chase; The South Financial Group; US Bank; Wachovia; Wells Fargo