HR Service Center Processes: Performance Metrics: Best Practice Summary

STUDY OVERVIEW
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"HR Services Center Processes: Performance Metrics"

Study Overview
HR service centers are under constant pressure to cut cycle times for a variety of processes. How centers are staffed and structured to meet the unique needs of their organization is key to their success. This research will assist human resources executives in all industries who are seeking to benchmark the performance of their service centers.

Key Topics

Organizational Structure
Staffing Levels
Functions Outsourced
Vendor Management
Volume of Work
Efficiency and Quality
Internal Satisfaction
Leadership and Oversight Skills

Key Findings

Processes with the largest gap between the highest performing companies and the rest of the benchmark class include employee termination management, award program management, and employee verification.
Companies above the benchmark average across all processes are frequently high performers in each individual process.
Outsourcing is a major driver of productivity improvement. However, not all companies with outsourced processes outperformed companies with internal processes.

Methodology
This research originated from a large consulting project with a major global company. Results are primarily based on a survey with major companies across a range of industries.

Industries Profiled:
Aerospace; Banking; Financial Services; Professional Services; Energy; High Tech; Service; Technology; Defense; Telecommunications; Electronics; Health Care; Pharmaceutical; Biotech

Companies Profiled:
Boeing; Accredited Home Lenders; Countrywide Financial; Convergys; Entergy; First Data Corporation; Infosys; Lockheed Martin; Lucent Technologies; Mellon; Motorola; Arrow Electronics; Inc.; Baton Rouge General Medical Center; Bell South; KLA Tencor; Janssen

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HR Service Center Processes: Performance Metrics

ID: 4766

Features:

Pages/Slides: 65

Published: Pre-2020

Delivery Format: Online PDF Document

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