1<!DOCTYPE html>
2
3Anonymous
4/bestp
5/bestp/domrep.nsf
61D7FCEC5137B987185256F5E006BC774
8
9
10
11
12
13
140
15
16
17/bestp/domrep.nsf/products/hr-service-center-processes-performance-metrics?opendocument
18
19opendocument
203.234.210.89
21
22
23www.best-in-class.com
24/bestp/domrep.nsf
25DB




Products & Services Human Resources HR Strategy and Structure

HR Service Center Processes: Performance Metrics

DB Image

ID: 4766


Features:

Metrics, Graphics


Pages/Slides: 65


Published: Pre-2014


Delivery Format: Online PDF Document


 

License Options:
close

Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




Buy Now

 

919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
Non-members: Click here to sign-up for a complimentary tour of
"HR Services Center Processes: Performance Metrics"


Study Overview
HR service centers are under constant pressure to cut cycle times for a variety of processes. How centers are staffed and structured to meet the unique needs of their organization is key to their success. This research will assist human resources executives in all industries who are seeking to benchmark the performance of their service centers.

Key Topics
  • Organizational Structure
  • Staffing Levels
  • Functions Outsourced
  • Vendor Management
  • Volume of Work
  • Efficiency and Quality
  • Internal Satisfaction
  • Leadership and Oversight Skills

Key Findings
  • Processes with the largest gap between the highest performing companies and the rest of the benchmark class include employee termination management, award program management, and employee verification.
  • Companies above the benchmark average across all processes are frequently high performers in each individual process.
  • Outsourcing is a major driver of productivity improvement. However, not all companies with outsourced processes outperformed companies with internal processes.

Methodology
This research originated from a large consulting project with a major global company. Results are primarily based on a survey with major companies across a range of industries.

Industries Profiled:
Aerospace; Banking; Financial Services; Professional Services; Energy; High Tech; Service; Technology; Defense; Telecommunications; Electronics; Health Care; Pharmaceutical; Biotech


Companies Profiled:
Boeing; Accredited Home Lenders; Countrywide Financial; Convergys; Entergy; First Data Corporation; Infosys; Lockheed Martin; Lucent Technologies; Mellon; Motorola; Arrow Electronics; Inc.; Baton Rouge General Medical Center; Bell South; KLA Tencor; Janssen

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.