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Products & Services Human Resources Performance Management Measurement Developing Measures

Identify and Track Employee Involvement in the Organization

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ID: 3300


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Words: 670


Published: Pre-2015


Delivery Format: Online


 

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  • STUDY OVERVIEW
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Identify employee involvement measures & indicators GTE Directories GTE Directories employs comprehensive involvement measures for most key company programs. Program Measurement & Indicators Performance Planning & Improvement Individual performance plans On-time performance appraisals Employee Opinion Survey (EOS) QITs/PMTs (Quality Improvement Teams, Process Management Teams) Evaluation Form (QIT) Implementation Customer Satisfaction Cost savings Process improvement SMWT’s (Self Managed Work Teams) Performance appraisals Production reports Internal customer satisfaction External customer satisfaction Suggestion Programs Participation Implementation rate Cost savings Customer Satisfaction Processes improved Career Development Individual plans prepared Employee/supervisor discussions held Promotions and transfers EOS Job Postings Participation EOS Employee Association Participation Number of activities EOS (Employee Opinion Survey) Participation Satisfaction indicators Action plan development Problems resolved Peer Review Participation Number of resolutions at the proper level Track number of suggestions and rate of volunteerism USAA USAA measures employee involvement through the following methods: The number of suggestions contributed to its employee suggestion system. Employee scores and involvement in the Professionalism & Results in Dedication to Excellence (PRIDE) program. USAA’s “PRIDE” environment focuses on several key themes: customer focus, role evolution, teamwork, empowerment, assessment/measurement, process focus, bureaucracy-busting, and the alignment of organizational systems. An employee survey. Its employee “speak out” program ...

Industries Profiled:
Electronics; Financial Services; Manufacturing; Office Equipment; Shipping; Telecommunications


Companies Profiled:
Verizon; USAA; FedEx; KPMG Peat Marwick; AT&T; Merix; Solectron; Xerox

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