Identifying, Designing and Implementing Leading Non-Financial Metrics to Support the Development of a Performance-Based Culture

Non-financial leading metrics play a critical role in shaping and supporting performance-based cultures. To accomplish this, savvy organizational leaders seek to develop and align their non-financial leading performance metrics with key organizational drivers of success.

This cross-industry benchmarking study provides key process insights into the design, development and deployment of leading non-financial metrics to support a culture of performance and accountability across organizations.

KEY TOPICS

• Most Effective Non-Financial Metrics
• Least Effective Non-Financial Metrics
• Identification Process
• Consensus Building
• Implementation
• Reporting Methods
• Data Evaluation
• Assessing the Utility of Metrics
• Lessons from the Field

• Time used during the Final Stages of Launch
• Launch Control Points Used
• Product Readiness Factors Considered
• Titular Positions Represented in Governance Groups
• Functional Representation in Governance Groups
• Functional Role in Governance Groups
• Decision Methods Used
• Location of Decision Making Authority
• Frequency of Changes made to Governance Decisions
• Frequency of Metrics and Measures used to Evaluate Launch Effectiveness

• Ensure stakeholder support by involving them in brainstorming, planning, testing, and executing the metric.

• Consider multiple metrics for one leading driver. Make sure to get a full picture of what drives leading indicators. Choose the metric with the best chance of fully capturing what is needed.

• An abundance of leading non-financial metrics may seem like a great idea when designing them, but this may lead to over-analyzing and poor strategic choices.

Industries Profiled:
Market Research; Manufacturing; Medical Device; Pharmaceutical; Financial Services; Service; Retail; Research; Computer Software; Diagnostic; Health Care; Transportation; Biotech; Clinical Research; Consulting; Distribution; Insurance; Hospitality; Telecommunications; Technology; Professional Services; High Tech; Automobile; Utilities; Energy; Consumer Products; Chemical; Medical; Electronics; Laboratories; Biopharmaceutical; Banking; Computers; Entertainment; Internet; Computer Hardware; Aerospace; Academic; Media; Education; Newspapers; Government; Shipping; Science; Office Supplies; Marketing; Office Equipment; Cable; Advertising; Defense; Military; Diversified; Sports; Technology; Public Relations; Multiple; Communications; Logistics; Publishing; Real Estate; Construction; Architecture; Engineering; Aviation; Legal; Test Industry; Non-Profit; Business; Orthopaedics


Companies Profiled:

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