Crisis Management & Business Continuity Excellence: Planning, Communication, and Risk Mitigation for BioPharma Manufacturing

STUDY OVERVIEW

Rising concerns about the quality of systems and the management of resources surrounding Crisis Management are forcing companies to evaluate their processes and revisit planning for such events. As a result, the tools and techniques around developing a Business Continuity Plan are becoming more valuable to evaluate a company's response time to a crisis. Ultimately, executives must cultivate a preventative mind-set and corresponding capabilities in order to be prepared for major disasters or operating disruptions.

Best Practices, LLC conducted this study to investigate approaches to planning, communication and managing risk that national and global health care organizations use as part of an Integrated Business Continuity Plan. The study includes benchmarks around designing and implementing early warning systems as well as methods used to test the effectiveness of current contingency plans. Executives can use this study to evaluate the comprehensiveness of their systems and the effectiveness of their communication strategy in response to events such as disruption of a major operations asset.

The study includes two segments: a large health care segment and a small/emerging health care and clinic segment.

KEY TOPICS

• Assembling the Tools and Techniques to Build an Integrated Business Continuity Plan
• Developing a Prevention Mind-set and Fast Response
• Using Backups & Redundancy Management
• Importance of Communication During Crisis

• IT group involvement in Business Continuity Planning
• Elements included in Crisis Management Plan/ Procedure
• Escalation Process in place to resolve a Crisis
• Approaches employed to plan and prepare for risks that may happen very infrequently
• Methods used to test comprehensiveness and effectiveness of contingency plans
• Key learnings based upon responses to real events
• Most effective approaches to designing and implementing early warning systems
• Technologies employed in proactive response systems and programs
• Current or predicted level of impact new technologies will have in helping to improve reliability
• Systems installed to facilitate recovery from the loss of a major operations asset
• Level of concern for different factors in terms of potential business disruption risk
• Rating of most important capabilities to manufacturing operations
• Internal Communications employed to keep employees and other key stakeholders informed during low-frequency, high-impact events
• Approaches employed to keep regulatory bodies and other local and community authorities informed during low-frequency, high-impact events
• Anticipated changes in contingency activities over the next three years

• Most Companies Employ Some Redundancy Management To Prevent Disruptions: A majority of companies have use in-service spares, duplicate production or fully redundant systems to ensure reliability during operational disruptions.

• During Major Events: Communicate Early & Often: Active communication is a critical tool for managing through crisis. Daily briefings are advocated by 86% of the benchmark class and sharing of lessons learned is used by 71% of companies.
  

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