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25DB




Products & Services Quality, Compliance and Regulatory Assuring Quality Programs

Improving the Quality Function - Download

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ID: 4856


Features:


Pages/Slides: 28


Published: Pre-2014


Delivery Format: Online PDF Document


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
This is a 28-slide excerpt from a more substantial (89 slides) benchmark on improving the quality function. Areas studied for this benchmark include the following:

  • Organizational Size and Management Structure- assesses size, structure, scope of service and roles & responsibilities of the Quality organization. Metrics covered include:
    - organizational effectiveness ratings,
    - corporate and non-corporate quality budgets,
    - staffing levels (aggregate as well as segmented by manufacturing sites and total products).
  • Risk Measurement and Management- addresses topics such as Quality audits and self-assessments as well as critical-to-quality factors unearthed through analyzing voice of the customer. This section is excluded from the complimentary download. The full study includes executive insights on effectively developing and managing a formalized risk management process. Metrics include: combinations of regulatory/certification audits with quality audits, frequency of site and vendor audits and product recall/failure rates.
  • Organizational Impact, Value and Performance- assesses financial impact of the Quality organization as well as performance management, measurement and value communication. This section is excluded from the complimentary download. The full study includes the following metrics: percent of companies utilizing various quality tools and methods, quality cost savings and value communication tactic effectiveness ratings.
  • Lessons Learned- highlights the key challenges and insights uncovered by executives at benchmarked quality organizations. This section is excluded from the complimentary download.

High-level key findings:
  • Hybrid organizational models (defined in the study) are more effective than decentralized or mixed organizational models.
  • Risk management guidelines are driven by consumers and products.
  • The major benefits reported by organizations with successful quality initiatives include cost reduction, quality improvement, increased product reliability and overall productivity.

This study is based on in-depth cross-industry surveys and interviews with executives at the world's leading companies, with special segment analysis for the Food & Beverage industry. This research was conducted through our Global Benchmarking Council's Quality & Performance Forum.

Industries Profiled:
Market Research; Manufacturing; Medical Device; Pharmaceutical; Financial Services; Service; Retail; Research; Computer Software; Diagnostic; Health Care; Transportation; Biotech; Clinical Research; Consulting; Distribution; Insurance; Hospitality; Telecommunications; Technology; Professional Services; High Tech; Automobile; Utilities; Energy; Consumer Products; Chemical; Medical; Electronics; Laboratories; Biopharmaceutical; Banking; Computers; Entertainment; Internet; Computer Hardware; Aerospace; Academic; Media; Education; Newspapers; Government; Shipping; Science; Office Supplies; Marketing; Office Equipment; Cable; Advertising; Defense; Military; Diversified; Sports; Technology; Public Relations; Multiple; Communications; Logistics; Publishing; Real Estate; Construction; Architecture; Engineering; Aviation; Legal; Test Industry; Non-Profit; Business; Orthopaedics


Companies Profiled:

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.