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Internal Communications: How to Best Accomplish Group Tasks with Groupware

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ID: 4724


Features:

Metrics, Graphics


Pages/Slides: 42


Published: Pre-2013


Delivery Format: Online PDF Document


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.

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"Internal Communications: How to Best Accomplish Group Tasks with Groupware"


Study Overview
Groupware tools allow for the convenient and cost-effective communication across groups at large corporations. Yet, since they are an envolving technology, each tool has strengths and weaknesses. This 42 page presentation summarizes the findings from a benchmark study conducted across 35 leading global companies assessing their use of Groupware tools for different communication tasks, namely deciding, developing, coordinating, evaluating and sharing.

Key Topics and Metrics

  • Forums/Conferences
  • Instant Messaging
  • Discussion Threads
  • Heavy Duty Team Workspace
  • Basic Team Workspace

Companies weigh in on their use of these tools and how effective they believe the tools to be for each task. Ratings are also given for the overall clarity, clarity of authority, clarity of accountability and the firmness of the tools to timeline for each task. Finally, participants comment on their overall experience with each tool, offering feedback for other users.

Methodology
This research orginated as an Internet Benchmarking Exchange that stemmed from Best Practices LLC's Global Benchmarking Council.

Industries Profiled:
Service; Manufacturing; Financial Services; Government; Technology; Consumer Products; Diagnostic; Pharmaceutical; Transportation; Telecommunications; Health Care; Shipping; Energy; Computer Hardware; Computers; High Tech; Medical Device; Computer Software; Chemical; Media; Multiple


Companies Profiled:
AARP; CITGO; AIG; Government of Western Australia; ALCOA; Georgia-Pacific; Babcock Engineering Services; HOCOL; Bayer Healthcare; Landstar System; Bell South; Noramco; Boehringer-Ingelheim; Sasol; Corning; Spherion; DuPont Pharmaceuticals; Sun Chemical; FedEx Ground; USG Corporation; GlaxoSmithKline; Valero Energy Corporation; Hewlett-Packard; Velocimed; Honeywell; Internal Revenue Service; Intrado; Johnson & Johnson; Mellon; PeopleSoft; Solvay America; The Thomson Corporation; UNISYS; Verizon


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