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Products & Services Business Operations Facilities Services Technology

IT Infrastructure Services

DB Image

ID: 4935


Features:

Metrics, Graphics


Pages/Slides: 28


Published: Pre-2014


Delivery Format: Online PDF Document


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER

Non-members: Click here to sign-up for a complimentary tour of "IT Infrastructure Services"

STUDY OVERVIEW
IT leaders face the considerable challenge of determining the essential and most productive IT infrastructure services to offer and delivering them with the greatest cost efficiency possible. Additionally, utilizing the most effective organizational structure is a priority. To aid IT executives in decision-making regarding the optimal elements of the IT function, this study harvested IT service offerings, structural types and staffing level metrics to inform IT department executives about possible trends and gaps in their current IT operations.

KEY TOPICS

  • IT Department Organizational Structures
  • IT Department FTE Levels
  • In-House & Outsourced IT Services
  • Top Challenges & Lessons Learned

KEY METRICS
  • Corporate Structure & Global Reach
  • Phone Lines Supported per IT FTE
  • Network Ports Supported per IT FTE

SAMPLE FINDINGS
  • 53% of respondents reported 50 or fewer IT FTEs.
  • Server hosting is the commonly reported support service provided.
  • The majority of participants support fewer than 1000 phone lines.

METHODOLOGY
This study was conducted on behalf of a member of Best Practices, LLC's Global Benchmarking Council. The results were compiled from an analysis of survey responses from sixteen companies representing more than eight industries.

Industries Profiled:
Diversified; Computer Hardware; Financial Services; Aerospace; Defense; Telecommunications; Computer Software


Companies Profiled:
Fujitsu; Innergy Lending; Northrop Grumman; Saudi Telecom Company; Oracle

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