IT Infrastructure Services

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STUDY OVERVIEW
IT leaders face the considerable challenge of determining the essential and most productive IT infrastructure services to offer and delivering them with the greatest cost efficiency possible. Additionally, utilizing the most effective organizational structure is a priority. To aid IT executives in decision-making regarding the optimal elements of the IT function, this study harvested IT service offerings, structural types and staffing level metrics to inform IT department executives about possible trends and gaps in their current IT operations.

KEY TOPICS

• IT Department Organizational Structures
• IT Department FTE Levels
• In-House & Outsourced IT Services
• Top Challenges & Lessons Learned

• Corporate Structure & Global Reach
• Phone Lines Supported per IT FTE
• Network Ports Supported per IT FTE

• 53% of respondents reported 50 or fewer IT FTEs.
• Server hosting is the commonly reported support service provided.
• The majority of participants support fewer than 1000 phone lines.

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