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25DB




Products & Services Customer Service Call Centers Planning

Key Call Center Trends

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ID: 3051


Features:


Words: 1,304


Published: Pre-2017


Delivery Format: Online


 

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919-403-0251

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This document includes a table that summarizes benchmark partners’ responses to the question: “What are the top three key trends that you have identified in the field of customer service call centers?” The table is arranged by area of response: for example, a response such as “Handle Customer Inquiries Through the Internet” would be placed in the “Web/EDI/ERP” category. The table summarizes key sub-points identified by benchmark partners in each area and also indicates what percentage of all responses were in that area (for example, out of 33 total Key Trends, 49 percent focused on Web/EDI/ERP).

Industries Profiled:
Computers; Financial Services; Manufacturing; Office Equipment; Office Supplies; Technology; Diversified; Aerospace; Computer Hardware


Companies Profiled:
Xerox; Dupont; Lipton; Boeing; Compaq; FiberMark; Fellowes; Hunt; PM; A.T. Cross; Smead; Quality Park; C-Line; Atapco; Quartet; At-A-Glance; Sanford

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.