Non-Members: Download a complimentary study summary of "Linking Employee Engagement and Customer Loyalty" at http://www.best-in-class.com/ge300.htm. The summary contains sample graphs and research findings from the study as well as an overview of Best Practices, LLC's Global Benchmarking Council service offering.
Now more than ever, companies are seeking ways to retain their most valuable employees. Specifically, companies are taking steps to increase levels of employee engagement within their organizations. This bundle will describe and analyze best practices in defining, measuring and improving employee morale and engagement.
This bundle represents a comprehensive look at employee engagement strategies in world-class companies. It includes several database documents spanning many research initiatives from Best Practices, LLC.
Topics covered take an in depth look at employee engagement, specifically: what high levels of engagement mean for companies, strategies companies employ to measure engagement and employee morale, and designing surveys that provide objective, meaningful measurements. For example, one slide shows the approaches companies take to engage employees while simultaneously emphasizing quality work. In rewarding employees, recognition and reward programs, communication activities and flexible career assignments are rated more highly by companies as overall strategies than salary, training or benefits. Among survey options, Best Practices, LLC research found that industry specific benchmarks are the most preferred form of benchmarks among all companies (88%).
The benchmark class for the research initiatives included in this bundle includes leading companies such as 3M, Accenture, Bank of America, Johnson & Johnson, SAS Institute, Xerox, Microsoft, Prudential, Texas Instruments, American Express, and Capital One.
The information in this document will help companies to increase productivityand quality by effectively measuring employee engagement through surveys and indexes and subsequently using those results to further engage employees in their work.