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Products & Services Human Resources Employee Satisfaction and Retention Employee Morale

Linking Employee Engagement and Customer Loyalty Research Bundle

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ID: 4796


Metrics, Graphics

Pages/Slides: 132

Published: Pre-2014

Delivery Format: Online


License Options:

Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.

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Non-Members: Download a complimentary study summary of "Linking Employee Engagement and Customer Loyalty" at http://www.best-in-class.com/ge300.htm. The summary contains sample graphs and research findings from the study as well as an overview of Best Practices, LLC's Global Benchmarking Council service offering.

Now more than ever, companies are seeking ways to retain their most valuable employees. Specifically, companies are taking steps to increase levels of employee engagement within their organizations. This bundle will describe and analyze best practices in defining, measuring and improving employee morale and engagement.

This bundle represents a comprehensive look at employee engagement strategies in world-class companies. It includes several database documents spanning many research initiatives from Best Practices, LLC.

Topics covered take an in depth look at employee engagement, specifically: what high levels of engagement mean for companies, strategies companies employ to measure engagement and employee morale, and designing surveys that provide objective, meaningful measurements. For example, one slide shows the approaches companies take to engage employees while simultaneously emphasizing quality work. In rewarding employees, recognition and reward programs, communication activities and flexible career assignments are rated more highly by companies as overall strategies than salary, training or benefits. Among survey options, Best Practices, LLC research found that industry specific benchmarks are the most preferred form of benchmarks among all companies (88%).

The benchmark class for the research initiatives included in this bundle includes leading companies such as 3M, Accenture, Bank of America, Johnson & Johnson, SAS Institute, Xerox, Microsoft, Prudential, Texas Instruments, American Express, and Capital One.

The information in this document will help companies to increase productivityand quality by effectively measuring employee engagement through surveys and indexes and subsequently using those results to further engage employees in their work.

Industries Profiled:
Manufacturing; Medical Device; Pharmaceutical; Health Care; Diagnostic; Consulting; Chemical; Financial Services; Insurance; Computer Software; Banking; Consumer Products; Utilities; Energy; Biotech; High Tech; Service; Technology; Professional Services; Aerospace; Defense; Telecommunications; Electronics; Automobile; Multiple

Companies Profiled:
3M; Abbott; Accenture; Air Product & Chemicals; Allstate Insurance Company; American Express; Autodesk; Bank of America; Bayer Healthcare; Bechtel; Best Practices LLC; BMW Financial Services; Capital One; CenterPoint Energy; Ceridian; Chiquita Brands International; Christiana Care Health System; Deluxe Corporation; Dofasco; DSM Pharmaceutical; Eastman Kodak; First Data Corporation; Florida Power & Light; Freescale; Genentech; Goodyear; Inc.; Infosys; Johnson & Johnson; Lantronix; Marriott; Maxine Shapiro; Memec; Metrus Group; Microsoft; Nationwide Financial; Northrop Grumman; Peoples Energy Corporation; Prudential; PSEG; Raytheon; SAS Institute; Solvay America; Sprint; Star Gas Partners LLC; State Farm; Tennessee Valley Authority; Texas Instruments; The South Financial Group; Toyota; Verizon; Xerox

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.

This bundle combines all of the individual research listed below into one easy-to-purchase transaction. Read individual research abstracts by clicking the titles. Return to this page to add the bundle to your cart.

Why purchase a bundle?
Purchasing this research together provides you with significant savings over the individual research price. In addition to the reduced price, you’ll also experience ease of use. After purchase, previous and next buttons will direct you sequentially through the research findings. If you have additional questions, please call us at (919) 403-0251.