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25DB




Products & Services Customer Service Customer Relationship Management CRM Management

Long-Term CRM Success: Employee Incentives

DB Image

ID: 4238


Features:


Words: 742


Published: Pre-2016


Delivery Format: Online


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
Companies that compensate employees relative to their overall customer satisfaction levels emphasize the importance of providing world-class customer service throughout the entire organization. An integral component to shift a product centric culture to one that is customer centric is to focus on improving all customer interactions. Some companies incorporate customer satisfaction levels as part of each employee’s bonus compensation to maintain that focus. This document looks at practices relating to CRM incentives for employees.

Industries Profiled:
Government; Telecommunications


Companies Profiled:
PSEG; U.S. Department of Veteran's Affairs; AT&T; Harris Corporation

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.