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Products & Services Customer Service Customer Relationship Management CRM Management

Long-Term CRM Success: Knowledge Management

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ID: 4237


Features:

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Words: 1,088


Published: Pre-2017


Delivery Format: Online


 

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919-403-0251

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As companies seek to expand their CRM and Internet strategies, they must use the strategies of knowledge management to drive their efforts. This document looks at knowledge-management issues related to CRM initiatives.

Industries Profiled:
Financial Services; Manufacturing; High Tech


Companies Profiled:
Skandia; Xerox

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