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25DB




Products & Services Customer Service Customer Relationship Management CRM Management

Long-Term CRM Success: Managing Expectations

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ID: 4243


Features:


Words: 1,951


Published: Pre-2017


Delivery Format: Online


 

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Global teams focused on improving customer relationships often develop high-level initiatives that risk complications and failure on the individual country level. Companies avoid country-level implementation mistakes by incorporating country level input into program creation and by creating clear, attainable goals for project implementation. This document looks at successful tactics for managing expectations for CRM projects.

Industries Profiled:
Pharmaceutical; Government


Companies Profiled:
Sanofi-aventis; Eli Lilly; U.S. Department of Veteran's Affairs

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.