1<!DOCTYPE html>
2
3Anonymous
4/bestp
5/bestp/domrep.nsf
61F78EBF7BAA21D67852569670059B6BB
8
9
10
11
12
13
140
15
16
17/bestp/domrep.nsf/products/manage-reseller-relationships-enhancing-volume-and-revenues?opendocument
18
19opendocument
2018.213.192.104
21
22
23
24/bestp/domrep.nsf
25DB




Products & Services Sales and Marketing Sales Management Managing Customer Loyalty Customer Satisfaction

Manage Reseller Relationships: Enhancing Volume and Revenues

DB Image

ID: 3727


Features:


Words: 677


Published: Pre-2015


Delivery Format: Online


 

License Options:
close

Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




Buy Now

 

919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
Employ a balanced scorecard approach to measure and increase major customers’
satisfaction.
1996 Malcolm Baldrige National Quality Award Winner Dana Commercial Credit has
developed a measurement system to ensure clear service standards in the
customer/supplier wholesaling relationship. Dana meets with customers to
ascertain customer needs. The customer then identifies and prioritizes the key
satisfaction drivers which Dana uses to develop a customer scorecard. Service
standards are developed based on the scorecard measures, and goals are
developed based on the service measures. Dana then employs the scorecard to
focus on performance and improvement, keeping supplier employees and customer
employees focused on the agreed upon satisfaction measures and the service
levels ...

Industries Profiled:
Chemical; Computers; Financial Services; Telecommunications; Banking; High Tech; Manufacturing


Companies Profiled:
Dana Commercial Credit; Cisco Systems; Shell Chemical; SBC Communications

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.