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Products & Services Business Operations Information Technology

Managing Effective IT Infrastructure Divisions

DB Image

ID: 4422


Features:

Metrics, Graphics, Summary Matrix


Published: Pre-2014


Delivery Format: Online PDF Document


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
This document contains analysis of how world-class organizations successfully operate their IT infrastructure divisions. This slide presentation features 11 benchmark companies and covers key findings in the following topic areas: service structure, service agreements, service levels, service availability, pricing drivers and updates, customer communication operations. This document also includes a matrix with specific survey questions and the responses of each participating company.

Industries Profiled:
Financial Services; Government; Computer Software; Manufacturing; Energy; Computer Hardware; Computers; High Tech; Electronics; Insurance; Utilities


Companies Profiled:
JP Morgan Chase; Capital One; Tulare County CA; Digital GlobalSoft; Corning; Peoples Energy Corporation; Hewlett-Packard; IBM; Korry Electronics; MetLife; New Brunswick Power

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.