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» Products & Services » » Business Operations » Information Technology

Managing Effective IT Infrastructure Divisions

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ID: 4422

Features:

Metrics, Graphics, Summary Matrix

Published: Pre-2019

Delivery Format: Online PDF Document

 

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This document contains analysis of how world-class organizations successfully operate their IT infrastructure divisions. This slide presentation features 11 benchmark companies and covers key findings in the following topic areas: service structure, service agreements, service levels, service availability, pricing drivers and updates, customer communication operations. This document also includes a matrix with specific survey questions and the responses of each participating company.

Industries Profiled:
Financial Services; Government; Computer Software; Manufacturing; Energy; Computer Hardware; Computers; High Tech; Electronics; Insurance; Utilities


Companies Profiled:
JP Morgan Chase; Capital One; Tulare County CA; Digital GlobalSoft; Corning; Peoples Energy Corporation; Hewlett-Packard; IBM; Korry Electronics; MetLife; New Brunswick Power

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