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25DB




Products & Services Customer Service Customer Service Strategies and Culture Delivering Service

Managing Service Delivery

DB Image

ID: 2700


Features:


Words: 808


Published: Pre-2014


Delivery Format: Online


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
Contact customers to verify on-time and proper delivery of new service.
Verification provides an opportunity to ensure service standards are met and to
establish a rapport and relationship with the new customer, demonstrating the
importance of his/her business and loyalty. The Daily Oklahoman newspaper
feels the verification process is so important that it requires district
managers or their assistants to verify visually every new start and resolution
of every complaint from the previous day.

Industries Profiled:
Financial Services; Publishing; Shipping; Newspapers; Manufacturing; High Tech


Companies Profiled:
The Daily Oklahoman; Richmond Times-Dispatch; FedEx; Xerox; MBNA

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.