If this box remains here for more than 30 seconds, click this link to try again.
Products & Services »
Download FREE Excerpt
16 Info Graphics
6 Data Graphics
52 Best Practices
Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
Service; Banking; Financial Services; Telecommunications; Computer Software
Carlson Leisure; Wells Fargo; Sprint; Intuit; GE Consumer Finance
Managing Service to Sales Cultural Transformation will help you discover how well your company compares to top corporations in the financial services, travel, service, credit card and computer software that have begun moving their contact center from solely a service component to a mixture of service and sales. This report contains key insights and best practices gathered through detailed interviews with five contact center executives from elite companies as well as data compiled from a previous benchmark survey of 57 companies.
This report will help you identify how to: