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» Products & Services » » Customer Service » Call Centers » Process Design and Management

Managing the Call Center Answer Process

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ID: 4364

Features:

Graphics, Detailed Process Map

Words: 4,072

Published: Pre-2019

Delivery Format: Online PDF Document

 

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This report examines the ways that several top-performing companies manage processes at call centers to ensure maximum customer satisfaction and operational efficiency. Included are proven steps that companies such as T. Rowe Price and Saturn have taken to handle call volumes, increase the ability of customer service representatives to quickly find relevant information and solve problems.

Industries Profiled:
Telecommunications; High Tech; Financial Services; Electronics; Internet; Manufacturing; Automobile


Companies Profiled:
Lucent Technologies; American Express; USAA; AT&T UCS; Intel; IBM; Saturn; T. Rowe Price

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