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25DB




Products & Services Customer Service Call Centers Process Design and Management

Managing the Call Center Answer Process

DB Image

ID: 4364


Features:

Graphics, Detailed Process Map


Words: 4,072


Published: Pre-2014


Delivery Format: Online PDF Document


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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This report examines the ways that several top-performing companies manage processes at call centers to ensure maximum customer satisfaction and operational efficiency. Included are proven steps that companies such as T. Rowe Price and Saturn have taken to handle call volumes, increase the ability of customer service representatives to quickly find relevant information and solve problems.

Industries Profiled:
Telecommunications; High Tech; Financial Services; Electronics; Internet; Manufacturing; Automobile


Companies Profiled:
Lucent Technologies; American Express; USAA; AT&T UCS; Intel; IBM; Saturn; T. Rowe Price


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