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Products & Services R and AS Conferences 2002 Mar 2002: Cost-effective KM

Mar 2002 GBC Presentation: Valuing Knowledge Behaviors (Microsoft)

ID: GBC-P032002MSV


Published: Pre-2013


Delivery Format: PowerPoint


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Developing a business value statement for KM behaviors in a large multinational firm requires flexibility and a strong linkage to business objectives. As GPM for KM, Dr. Conway will discuss an approach to value based KM metrics recommended in her new book, "Unlocking Knowledge Assets," (MS Press, Feb, 2002) based on 3 years of MCS KM operations. Like most KM leaders, Dr. Conway appreciates both the need for and the challenges involved in securing business related measures for KM initiatives. She will share Microsoft’s approaches, experiences, and lessons learned in using both qualitative and quantitative measurements to communicate the value of KM to the organization. Dr. Conway will discuss Microsoft’s KM metrics technology, processes, and benefits, with specific focus on the following:
  • Linking KM to the business
  • Social Accounting in cyberspace (measuring collaboration & community activities)
  • Content Accounting

Industries Profiled:
Computer Software; High Tech


Companies Profiled:
Microsoft

Susan Conway
Group Program Manager for Microsoft Consulting Services

Microsoft