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» Products & Services » » Customer Service » Call Centers » Call Center Human Resources » Call Center Recruitment and Selection » Recruitment and Selection Processes

Match Recruitment and Selection Processes to Company Goals -- Part 2

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ID: 3825


Features:


Words: 827


Published: Pre-2020


Delivery Format: Online


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
Create competency and background profiles for call center representative
positions.
Toyota has created a set of "dimensions" it looks for when recruiting call
center reps. The company recruits college graduates with a mix of the following
background and skills:
Experience dealing with the public.
Membership and leadership in public-focused organizations in college.
Customer service related jobs while in college.
Consumer orientation ...

Industries Profiled:
Automobile; Manufacturing; Retail; Multiple; Financial Services


Companies Profiled:
Toyota; L.L. Bean

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