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Products & Services Customer Service Call Centers Call Center Human Resources Call Center Recruitment and Selection Recruitment and Selection Processes

Match Recruitment and Selection Processes to Company Goals -- Part 2

DB Image

ID: 3825


Features:


Words: 827


Published: Pre-2015


Delivery Format: Online


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
Create competency and background profiles for call center representative
positions.
Toyota has created a set of "dimensions" it looks for when recruiting call
center reps. The company recruits college graduates with a mix of the following
background and skills:
Experience dealing with the public.
Membership and leadership in public-focused organizations in college.
Customer service related jobs while in college.
Consumer orientation ...

Industries Profiled:
Automobile; Manufacturing; Retail; Multiple; Financial Services


Companies Profiled:
Toyota; L.L. Bean

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.