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Products & Services R and AS Conferences 1998 May 1998: Customer Service and Call Center Excellence

May 1998 GBC Presentation: Perspectives from the CKO's Office: A Knowledge Management Case Study (Wyeth-Ayerst Laboratories)

ID: GBC-P051998WMP


Published: Pre-2013


Delivery Format: PowerPoint


 

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919-403-0251

  • BENCHMARK CLASS
  • PRESENTER INFO

Industries Profiled:
Market Research; Manufacturing; Medical Device; Pharmaceutical; Financial Services; Service; Retail; Research; Computer Software; Diagnostic; Health Care; Transportation; Biotech; Clinical Research; Consulting; Distribution; Insurance; Hospitality; Telecommunications; Technology; Professional Services; High Tech; Automobile; Utilities; Energy; Consumer Products; Chemical; Biopharmaceutical; Medical; Electronics; Laboratories; Banking; Computers; Entertainment; Internet; Computer Hardware; Aerospace; Academic; Media; Communications; Education; Newspapers; Government; Shipping; Science; Office Supplies; Marketing; Office Equipment; Cable; Advertising; Defense; Military; Diversified; Sports; Technology; Public Relations; Multiple; Logistics; Publishing; Real Estate; Construction; Architecture; Engineering; Aviation; Legal; Test Industry; Non-Profit; Business; Orthopaedics


Companies Profiled:

Mark Mazzie
Chief Knowledge Officer

Wyeth-Ayerst Laboratories