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Products & Services R and AS Conferences 2002 May 2002: Seeing Your Brands Through Your Customers' Eyes

May 2002 GBC Presentation: Tying Benchmarking to Corporate Strategy using the Six Sigma DMAIC Process (Bank of America)

ID: GBC-P052002BLT


Published: Pre-2013


Delivery Format: PowerPoint


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Leslie Pemberton will discuss how Bank of America
  • Implemented Hoshin plans with breakthrough goals using external benchmarks
  • Uses the Six Sigma DMAIC methodology to execute benchmarking projects
  • Prioritizes benchmarking projects via their tie-in to Hoshin plans and
  • Uses Management by Fact (MBF) documents
  • Cut benchmarking cycle times in half by using the Six Sigma process
  • Added Computer Based Training and stand-up benchmarking training to leadership curricula
  • Developed a benchmarking intranet and database to empower the enterprise to perform benchmarking without the "experts"

Industries Profiled:
Financial Services; Banking


Companies Profiled:
Bank of America

Leslie Pemberton
Benchmarking Executive

Bank of America