May 2004 GBC Presentation: New Performance Metrics to Drive Sales (Federated Department Stores)

Come learn which metrics they are measuring now, which measures they’ve replace as well as why and how this is impacting corporate performance.  Discussion will include: 

• Performance consulting to get at root causes of performance problems;  
• The use of Performance measures to identify areas of improvement and ensure that training content was being developed to meet objectives;
• The use of external benchmarks to set goals;
• Changes in hiring practices to meet newly set standards;
• Change in operating standards used to drive desired performance results and communication; and
• The overall performance evaluation process Results of this pilot program will be shared to demonstrate improved results tied directly to training programs.